How to return
You have the right to cancel your order (if ordered through hatland.co.uk) up to 14 days after receipt. You have another 14 days after cancellation to return your product at your own expense. You will then be credited the full order amount. Only the return costs from your home to the shop are for your own account. Registering a return is not necessary at Hatland.nl If you exercise your right of withdrawal, the product will be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via our contact form. We will then refund the order amount due within 1-5 working days of receiving your return provided the product has already been received back in good order. Please note: If you purchased a product from one of our dealers, you would have to return that item to them.
Complete the return form you received with your order and put it back in the box. On this form, you can choose an alternative product (if it is the same product in a different colour or size) or that you want your money back.
Please note: Keep your shipping receipt!
Once we have received your return, you will receive an update/confirmation of the chosen carrier via email. Once we have processed your return, you will receive an alternative product or a refund using the payment method you used previously. The refund may take 1-5 working days.
Do you want to exchange the article? If it's the same article but a different size, you can choose 'Size too small' or 'Size too large' for which size and/or colour is concerned. The shipping costs to Hatland.nl are for your own account. If it concerns a different article, you can return your order to us (at your own expense) and you will receive a refund. After this, you can place a new order in our webshop.
